Performance Analytics for Frontline Employee Development

Improved Employee Engagement

Performance analytics focuses on employees’ growth and career progression, which in turn, showcases your commitment to upskilling and caring for your employees. When they receive such support, it builds a sense of loyalty and belonging, eventually leading to greater job satisfaction and higher retention rates. Many studies worldwide reflect this positive impact of organizational commitment on employee turnover. You can also leverage this impact with the below strategies. 

• Open communication channels between managers and employees can lead to better engagement. Employees must have the platform to discuss with their manager any topic related to their performance or career development. 
• Continuous feedback and monitoring enable employees to understand their progress and areas for improvement. You can even generate reports that provide trends and patterns of their progress.
• Employee recognition makes them feel valued, increasing their commitment to your organization. 

Overall, performance analytics helps organizations create an environment where employees feel empowered, engaged, and motivated to contribute to the company's success.

Next, let’s see how an organization decided to put its employees first and in the process, reaped immense gains. 

Case Study: Lanteria Empowers Shire of Murray's

Below is a case study of how the Shire of Murray leveraged a leading performance analytics platform from Lanteria to empower its frontline workers.

Background and Challenges

The Shire of Murray, located in Western Australia, is a local government authority responsible for providing essential services to its residents. As a community-focused organization, the Shire of Murray relies heavily on its frontline employees, who are the first point of contact with residents and are integral to delivering high-quality services.

However, the Shire faced challenges in effectively managing its frontline workforce. Recruitment and learning processes were time-consuming and often did not match the specific needs of the employees or the organization. They were also grappling with too much paperwork, which often resulted in lost documents. This paper trail further made it difficult to manage employee training records. 

Together, all these challenges led to inefficiencies, lower engagement, and a potential skill gap among frontline staff.

To address these challenges, the Shire of Murray turned to Lanteria, a leading provider of HR solutions.

Lanteria’s Unique Solution

Lanteria offers a comprehensive platform that integrates recruitment, learning, and performance management tools to help entities like the Shire of Murray streamline their operations and improve employee development.

Here are some ways in which Lanteria’s unique solution helped the Shire of Murray.

Recruiting Module

Lanteria’s Recruiting module centralized and automated the Shire of Murray’s recruitment processes. It provided customizable workflows and reporting options, which enabled the organization to seamlessly manage job postings, track applicants, and communicate with candidates more efficiently. The Talent Pipeline feature matched job descriptions with candidates’ skills and qualifications, simplifying the process of identifying and hiring the right frontline employees.

Report Center

The Report Center is a comprehensive reporting solution that comes with a suite of predefined reports while also enabling Shire’s employees to create custom reports for different purposes. It also supports deep analysis and visualization of HR data, enabling real-time tracking and evaluation of Key Performance Indicators (KPIs) across various evaluation aspects. Furthermore, the Report Center also empowered the organization to make data-driven decisions for ongoing performance management and further training and development initiatives.

Learning Module

The Shire of Murray leveraged Lanteria's Learning module to effectively plan, implement, and evaluate its learning strategy tailored to its employees’ unique needs. This module offered various functionalities, like learning catalogs, individual and departmental learning plans, and a blended learning approach encompassing e-learning, classroom training, and self-study. Employees could self-enroll in courses or be assigned to them, and their progress and completion could be easily monitored. The Learning module also provided the capacity to measure the effectiveness of learning programs through assessments, feedback, and reporting, offering valuable insights to improve learning initiatives.

Together, these three modules addressed the Shire of Murray’s challenges and set the stage for empowering frontline workers. 

Outcomes

Lanteria positively impacted the Shire of Murray's operations and its frontline workers’ performance in the following ways.

• Lanteria HR significantly reduced Shire’s reliance on physical paperwork and double handling, leading to more efficient and streamlined HR processes.
• Its Recruiting module simplified the search for candidates in job postings and improved candidate management through customizable workflows and reporting options.
• The Learning module allowed Shire to track employee learning and development effectively, with features like learning catalogs and blended learning approaches.
• Lanteria HR improved performance review processes, eliminating the issue of missing paperwork and enabling effective tracking of employee progress.

The above case study provides a glimpse into how the right performance analytics can empower frontline workers, resulting in improved efficiency, better retention rates, and enhanced employee engagement and motivation. 

Future Trends in Performance Analytics

Rapid technological advancements can make performance analytics more sophisticated in the coming years. It has the potential to shape employee experience, productivity, and their contribution towards your organization’s growth and profitability.

Some trends that could potentially impact performance analytics are:

AI and ML

AI and ML are expected to shape every field, and performance analytics is no exception. AI can provide more accurate and detailed insights into employee performance while ML models can improve predictions and analyses. Together, these technologies can make performance analytics more dynamic and adaptive to help forecast employee performance and develop proactive strategies for skill development and retention.

Real-Time Analytics

Real-time data analysis can offer up-to-date insights into employee performance. This allows you to intervene and adjust training and development plans. But to leverage this trend, you must adopt new performance measurement tools and processes that can work with real-time data. 

Wearable Technology 

As wearables become more popular, they can provide data on employee health, well-being, and productivity, which can be integrated into performance analytics. This information can help create a more supportive and healthy work environment for employees.

Non-financial Metrics

In an increasingly competitive business environment, organizations find their competitive edge in qualitative aspects like customer experience, sustainable practices, environmental and social factors, and more. To keep pace with this trend, performance analytics will also go beyond financial metrics and focus on employee well-being, customer satisfaction, and other aspects that create sustainable and long-term value for organizations.

Going forward, your performance evaluations have to include a combination of financial and non-financial metrics that will result in a wide-arching impact on your organization.

Personalization

The current levels of offering customized training will reach new heights due to AI and ML, leading to hyper-personalized performance evaluation systems. Your targeted training, evaluation, and employee engagement processes will be tailored to meet the unique priorities and objectives of every employee, based on factors like the nature of their work, demographic background, culture, organizational structure, expected goals, and more. 

Automated Workflows

Similar to customizable templates, automated workflows also ease the review process and the effort involved. It guides managers and employees through each step of the evaluation process to ensure consistency and efficiency. Furthermore, automated reminders and notifications help keep the process on track and ensure timely completion of evaluations.

Due to these advantages, organizations prefer to use performance evaluation software to accurately assess the employees’ performance, support employee development, nurture talent, and drive the overall success of the business.

Next, let’s dive down into the specifics of how performance analytics impact employee development, including the possible KPIs that you can use for evaluating your frontline workers’ performance. 

Role of Performance Analytics in Employee Development

Performance analytics is a powerful tool as it provides relevant data for making informed decisions. Let’s explore how it impacts the three key areas of employee development. 

Identifying Skill Gaps

As technology and operations evolve, you must upskill your frontline workers to help them stay current and relevant. The first step is to identify the skill gaps and understand their current state using real-time data, and this is where the following performance analytics features help.

• Competency assessments help understand employees' strengths and weaknesses across different areas and can pinpoint specific skill gaps in their performance.
• Qualitative and quantitative goal setting makes it easy to monitor employees' progress toward set goals and can reveal areas where they may need more support or training to succeed.
• 360-degree feedback from various sources provides a comprehensive view of an employee's performance. This helps identify skill gaps from different perspectives and can guide targeted training efforts.

With such features, you can better understand where employees need improvement and what support they require.

Targeted Training 

Performance analytics helps create targeted training guides tailored to employees’ specific needs. Here’s how it can provide targeted training to enhance your employees’ confidence and productivity. 

• A systematic learning tracker can monitor employees' progress in courses and learning modules. It can identify where they excel or struggle, so you can address these difficulties with additional materials or hands-on training.
• A digital learning environment helps create personalized learning paths for employees to strengthen their areas of need.
• Ongoing performance reviews provide valuable insights into employee growth and development needs, guiding the creation of targeted training programs.

With these features, you can provide custom training that addresses the identified skill gaps, resulting in more efficient and effective development.

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Data Security and Privacy

As governments tighten legislation around data security and privacy, create compliant performance evaluation processes and systems. Moreover, to ensure data confidentiality, integrity, and availability, adopt stringent access controls and data security policies. 

To stay on top of these trends, you need an adaptive performance evaluation platform that can accommodate and scale well for the future. 

Conclusion: Setting the Stage for Employee Excellence

Performance analytics is a powerful approach to understand, support, and optimize the potential of your frontline employees. You can leverage real-time data, targeted training, and ongoing feedback to pinpoint skill gaps, provide personalized development plans, and create a culture of growth and engagement.

The features and benefits of performance analytics discussed in this article apply to not just frontline employees but across your organization. By implementing data-driven performance management strategies for all employees, you can build a consistent approach to employee development and well-being, ensuring that everyone benefits from targeted training and continuous improvement.

With such measures, you can also stay agile and adaptive in a fast-paced business environment. Moreover, performance analytics drives a culture of transparency and accountability, supports better decision-making, and boosts employee morale and satisfaction.

If you haven't already, now is the time to explore Lanteria’s performance analytics solution that can help unlock your employees' full potential. Start creating a more empowered and engaged workforce today, and set the stage for a thriving future for your organization.